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How lkb8 Protects Your Personal Data

At lkb8, we collect only what we need to run your account, process deposits via Touch 'n Go, GrabPay, Boost dan FPX, and keep your sessions secure —…

Data collected with your knowledgeTouch 'n Go, GrabPay, Boost dan FPX payment data handled securelyYour right to access, correct or deleteMalaysia-based account holders coveredContact us any time to request changes

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What Data We Collect and Why

lkb8 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect your name, email address, contact number and payment identifiers linked to services such as Touch 'n Go, GrabPay, Boost dan FPX, or FPX bank transfers. We use this data strictly to verify your identity, process transactions and

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maintain account security. Browsing data — such as device type, IP address and session duration — is collected automatically to detect fraud and improve how the platform responds on your device. We do not sell your personal data to third parties. Retention periods depend on the
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transaction type and applicable Malaysian law; we keep records only as long as legally required, then delete or anonymise them. Access to your data is restricted to authorised lkb8 staff and payment-processing partners who operate under strict confidentiality obligations.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to access, correct, or request deletion of your personal data held by lkb8, our privacy team is reachable through the channels below.

Email Privacy Team Send your data access or deletion request to our dedicated privacy address. Include your registered email so we can locate your account and respond within two business days.

Live Chat Support Start a live chat session on lkb8.pro and ask to speak with the privacy team. Our agents are available around the clock and will escalate data-related queries within one hour.

Written Request For formal written requests — such as a full data export — submit your query through the Help Centre on lkb8.pro. Attach a copy of your account verification to speed up processing.

DATA HANDLING PRACTICES

Six Ways We Keep Your Data Safe

Data security at lkb8 is built on concrete, auditable practices — not just policy language.

Encrypted Transmission

All data exchanged between your device and lkb8.pro travels over TLS encryption. This applies equally whether you are depositing via Boost, browsing the lobby in Petaling Jaya, or checking your account history on mobile.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand page performance. You can manage or decline non-essential cookies through the cookie banner without affecting your account login or transaction history.

Account Security

Your account is protected by password hashing and optional two-step verification. We never store plain-text passwords, and our system flags unusual login locations for manual review before granting access.

Data Retention Rules

Transaction records are retained for the period required under Malaysian financial regulations, then securely deleted or anonymised. You can request a summary of how long specific data categories are kept by contacting our privacy team.

Third-Party Data Sharing

We share data only with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — and identity-verification providers who are contractually bound to handle it solely for the stated purpose and never for marketing or resale.

Your Right to Correction

If any personal detail we hold is inaccurate — a misspelled name, outdated phone number, or incorrect address — you can request a correction at any time via live chat or our Help Centre, and we will update it within seven days.

Your Privacy Questions Answered

The questions below cover the data rights and account-security topics we hear about most. If your question is not here, contact our privacy team directly through lkb8.pro and we will respond within two business days.

We collect your name, email address, phone number and the payment identifiers tied to Touch 'n Go, GrabPay, Boost or FPX. We also log device and session data automatically to protect your account from unauthorised access.

Yes. Submit a data access request through the Help Centre on lkb8.pro or via email to our privacy team. We will compile and send a full export of your personal data within fourteen days, where permitted under Malaysian law.

Contact our privacy team via live chat or email with your registered account address and a deletion request. We will remove or anonymise your data after verifying your identity, subject to any retention obligations under Malaysian financial law.

No. We share your data only with payment processors such as Touch 'n Go, GrabPay, Boost dan FPX, and identity-verification services. All partners operate under confidentiality agreements and are prohibited from using your data for their own marketing.

Transaction records are kept for the minimum period required by Malaysian regulations, typically linked to financial reporting obligations. Once that period ends, records are securely deleted or anonymised. Ask our privacy team for the specific retention period for your data type.

We use essential cookies for login sessions and optional analytics cookies to monitor page performance. You can accept, decline or customise non-essential cookies through the banner on lkb8.pro without disrupting your account access or payment flow.

Change your password immediately and contact us via live chat on lkb8.pro. Our security team will review recent login activity on your account and, where local law requires, notify you of any confirmed breach within the prescribed timeframe.

How lkb8 Protects Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Keep Your Data Safe

Encrypted Transmission

Cookie Controls

Account Security

Data Retention Rules

Third-Party Data Sharing

Your Right to Correction

Your Privacy Questions Answered

01 What personal data does lkb8 collect when I open an account?

02 Can I request a copy of all the data you hold about me?

03 How do I ask lkb8 to delete my personal data?

04 Does lkb8 share my data with third parties for marketing?

05 How long does lkb8 keep my transaction records?

06 What cookies does lkb8 use and how can I control them?

07 What should I do if I think my account data has been accessed without my permission?

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