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Your Rights and Our Legal Commitments

At lkb8, we handle your account, your data and your transactions with clear rules that follow applicable law.

Jurisdiction-aware termsData privacy by designTouch 'n Go & FPX coveredAccount security commitmentsContact paths clearly listed
lkb8 Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, a data request or a complaint about how your account has been handled, we have three direct contact paths available.

Email Legal Team Send your request, data enquiry or formal complaint to our dedicated legal address. Include your account reference number so we can locate your record and respond accurately within five working days.
Live Chat Support Our live chat agents are available around the clock and can escalate legal or account-security concerns directly to the compliance team during standard business hours, Monday to Friday.
Written Correspondence For formal notices — including data deletion requests or dispute escalations — you may submit a written statement through the in-account support ticket system, which creates a permanent timestamped record.
HOW WE PROTECT YOU

Our Standards for Data, Accounts and Privacy

We are transparent about how your account information is collected, stored and used. The six commitments below describe our practice in concrete terms — not abstract promises.

Data Collection Scope

We collect only the data needed to operate your account — identity verification details, transaction records and session logs. We do not sell or share this data with third-party marketers under any circumstance.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can manage cookie preferences in your browser settings; rejecting analytics cookies does not affect account function.

Account Security Practice

Passwords are hashed and never stored in plain text. We flag unusual login locations and send an immediate alert to your registered email or phone number when a new device accesses your account.

Data Retention Timeline

Transaction records are kept for the period required by applicable Malaysian financial regulation. Account profile data is deleted within 30 days of a confirmed account closure request, except where retention is legally mandated.

Your Right to Access

You may request a copy of all personal data we hold about you at any time by contacting our legal team. We provide the data in a readable format within the timeframe local law requires.

Requesting Changes or Deletion

To correct inaccurate data or request deletion of your account record, raise a support ticket with subject line 'Data Request'. Our team verifies your identity before processing any changes to prevent unauthorised alterations.

Common Questions About lkb8 Legal Terms

These answers cover the questions we receive most often about our terms, your data rights and how we handle account and legal enquiries. If your question is not listed here, contact our legal team directly.

Your account is subject to the laws applicable in the jurisdiction from which you access lkb8. Access is available where local law permits, and the specific governing law clause in our full terms document applies to any dispute.

Yes. Submit a data access request via the support ticket system or by email to our legal address. Include your account ID. We respond within the timeframe required by applicable local data protection rules.

Transaction records, including deposits via Touch 'n Go, GrabPay, Boost dan FPX and all withdrawals, are retained for the period mandated by Malaysian financial regulation. Records beyond that period are deleted from active systems.

Profile and preference data is deleted within 30 days of confirmed account closure. Financial transaction records are held only as long as local law requires, after which they are permanently removed from our systems.

Raise a formal dispute via the in-account ticket system. Reference the transaction ID and the clause of our terms you believe was applied incorrectly. Our compliance team reviews disputes and responds within five working days.

We update our terms when regulation or platform practice changes. We notify you by email to your registered address at least seven days before changes take effect. Continuing to use your account after that date constitutes acceptance.

Yes. The same terms apply to accounts accessed from anywhere in Malaysia, including Melaka and Petaling Jaya. There are no regional variations; the version on this page governs all accounts equally.